Coldwell Banker Surfcoast Realty, Inc.

Reviews

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  DO NOT USE THIS REALTY!! We had booked a vacation condo 6 months in advance. They failed to inform us that major construction was taking place at the property we booked until 10 days before our vacation! They were not helpful at all in helping us rebook an alternative property and with only 10 days notice, our choices were slim to none.
  By Richard Kerley, February 16, 2018
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  BEWARE!!! I will skip the boring part of how we saved for all year long for a one week vacation in New Smyrna Beach. We rented a condo from Coldwell Banker - Surf Coast Realty to arrive on a Saturday and depart on a Saturday. We arrived and checked in and were given the keys to the Condo at the Pelican. Upon arriving all seemed to be okay. We woke up Sunday morning and my wife and I had some bites on our legs. This is Florida, so we let it slide. The next morning we woke up with even more bites. Monday morning we woke to even more bites. Contacted the condo association and they said a “Pest Control” person would be out on Wednesday. We attempted to try to get to the bottom of this, especially since it was only affecting my wife and I. Our 4 children did not have any bites. Our children were with us every minute except while we were sleeping in the master bed. Every night we woke up to itchy red bites on our legs. Wednesday morning I investigated further. I found a bed bug encasement bag on the master bed mattress, and spots all over the mattress where it appears to have been treated. I researched on the internet how to inspect for Bed Bugs. Found cast skins on the dust ruffle, blood streaks on the walls. Small insects behind the large photo behind the bed. There were spots on the photo frame that according to my research was residue from previous treatments. We had notified surf cost realty what we found. The lady who answered the phone was real nice and acted like she wanted to help us. This condo went from what seemed nice to feeling like a crime scene. Around noon on Wednesday someone showed up to perform “pest control” service from the condo association along with a maintenance person. I showed him what I had found and showed him the bites on my wife. He said - “looks like you have a bed bug situation”. “We do not treat bed bugs and will have to talk to the office.” We decided we can no longer stay in this unit, and decided it would be best if we leave. When we called surf coast to say that we were leaving, the office now said “they found no bugs”, I asked to speak with the manager and he said “They found no bugs”. I was dumbfounded. I showed the pest control person bugs, bites, the encasement. I was beside myself. Now WE HAVE TO RUN. We drove to the Surf Coast Office to return keys and discuss with BOB the owner what our options were. We waited for about 10 minutes for Bob to meet with us. I attempted to discuss our situation with Bob and he interrupted me multiple times. I said “you keep interrupting me” He said “I’ll call the cops on you in a New York Second”. On our drive back home we emailed Bob what we though would be fair. Refund our stay, take care of our food, and suit cases. He did nothing. Nothing. Nothing. Not even we are sorry about your experience. NOW WHAT HIS RESPONSE WILL BE We had the condo inspected by two different people. The first person was their cleaning person and only saw one insect on the dresser. Well I left two insects on the dresser on napkins for them to see. The second was a pest control person a few days later….. Well guess what…. You just had your cleaning person there cleaning up the crime scene. No wonder they did not see anything. STAY AWAY FROM SURF COAST REALTY STAY AWAY FROM THE PELICAN
  By Kevin Campbell, September 18, 2017
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  I was there for a weekend away and couldn't have had a better experience! The location was amazing and the condo was clean and comfortable. I will absolutely use Surf Coast Realty again!
  By Holly Barron, June 24, 2017

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